1. There is no such thing as a "pending" ban or Steam admin. Anyone threatening your account is a scammer trying to scare you. Read more.

Accepted 76561197979921825 (hank douglas)

Discussion in 'Archived Reports' started by Russ, Mar 7, 2013.

  1. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
    |steamID: Jamie f✿✿✿in' Benn
    |steamID32: STEAM_0:0:36944758
    |steamID64: http://steamcommunity.com/profiles/76561198034155244
    |customURL: http://steamcommunity.com/id/killumiinati73
    |steamrepURL: http://steamrep.com/profiles/76561198034155244
    SourceOP forum account: killuminaughty

    |steamID: hank douglas
    |steamID32: STEAM_0:1:9828048
    |steamID64: http://steamcommunity.com/profiles/76561197979921825
    |customURL:
    |steamrepURL: http://steamrep.com/profiles/76561197979921825

    I was told to post a report on here as I've been 'phished' or something (no idea how). I just noticed all my hats were gone and with help on the Steam forums I found someone traded them all away somehow on January 20th of this year. I'm not sure what you guys can do about it as there isn't much evidence besides my transaction history. but I thought I'd report this a✿✿✿✿✿✿ anyways in case anybody else had this happen to them.

    http://i46.tinypic.com/k3mb5v.jpg <--- Pic of the trade in my history and the items traded.
  2. Sari

    Sari Helpful Member

    Messages:
    2,450
    Steam:
    STEAM_0:1:50710336
    Hello, if your account has been hacked, could you file a ticket to steam support and when you do, could you screenshot your results?
  3. Sjru

    Sjru Retired Staff

    Messages:
    17,470
    SteamRep Admin:
    STEAM_0:1:13315037
    Steam:
    STEAM_0:1:13315037
    Hello, as Streetsaid said, we cannot confirm that you were hijacked without a positive Steam support ticket.

    Would help if you have the chat where you got the phishing link.-
  4. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
    I filed a ticket to Steam immediately, but this happened almost two months ago now. I just found out today. I don't see how I can get logs now if I did get 'phished' unless Steam has them. I've literally played only a handful of times in the last few months that's why I JUST noticed. I checked on one of my unusual's and it's been traded like 5x since (http://www.tf2items.com/item/206296876). I don't add people on steam friends that add me unless I know the reason why. I don't remember clicking any false links or anything but I don't recall exactly what I was doing on January 20th just like a lot of other days. I've never had an account been taken over in my entire life. Is there any advice you guys can give me to tell Steam to help get my items back? I've been doing research and I've heard both positive and negative things about Steam restoring items.
  5. Sjru

    Sjru Retired Staff

    Messages:
    17,470
    SteamRep Admin:
    STEAM_0:1:13315037
    Steam:
    STEAM_0:1:13315037
    Yes, if you've been hijacked you can ask support to recover your items, they do it once.
  6. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
    That's awesome, I hope you're right Sjru. Thanks for the replies and help guys (or gals). I haven't received a reply from Steam yet but it's only been a few days. I'll let you guys know what they say when they email me. Take care for now ;).
  7. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
    3 Message by Support Tech Corey on Mon, 11th Mar 2013 1:25 pm
    Hello Russ,

    Thank you for contacting Steam Support.

    We will investigate this matter and take appropriate action.

    We have reversed the trades committed by the hijacker on your account as a one-time customer service gesture. We will not restore items that are hijacked a second time. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:

    TITLE: Account Security Recommendations
    URL: http://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478

    Your Steam account and activity pertaining to it is your responsibility.

    Title: Steam Trading Policy
    Link: http://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

    If you have any further difficulty, please let us know.
  8. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
    Thanks guys they actually did it! I am very relieved and will never let this happen again!
  9. Sjru

    Sjru Retired Staff

    Messages:
    17,470
    SteamRep Admin:
    STEAM_0:1:13315037
    Steam:
    STEAM_0:1:13315037
    Hello, can you provide a screenshot of that'
  10. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
  11. Sjru

    Sjru Retired Staff

    Messages:
    17,470
    SteamRep Admin:
    STEAM_0:1:13315037
    Steam:
    STEAM_0:1:13315037
    Hello, I cannot see that image, can you reupload to a site like imgur?
  12. Russ

    Russ New User

    Messages:
    7
    Steam:
    STEAM_0:0:36944758
    Sorry about that. For some reason imgur never works for me and always says my file is an invalid format when it's not. Anyways, tinypic worked so here is the link (http://i47.tinypic.com/15gpfsk.png).
  13. Sjru

    Sjru Retired Staff

    Messages:
    17,470
    SteamRep Admin:
    STEAM_0:1:13315037
    Steam:
    STEAM_0:1:13315037
    That would work, an SR admin will investigate this in a while!

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