1. There is no such thing as a "pending" ban or Steam admin. Anyone threatening your account is a scammer trying to scare you. Read more.

Rejected 76561198059649108

Discussion in 'Archived Appeals' started by Lucky Charms, May 26, 2013.

  1. Lucky Charms

    Lucky Charms New User

    Messages:
    2
    Steam:
    STEAM_0:0:49691690
    Well since I got hacked and the day i got back my account, I have been ban from everything... So here goes
    STEAM ID: # 315 "Lucky Charms" STEAM_0:0:49691690 04:33 381 0 active


    Evidence:

    Due to privacy concerns, I have deleted my name and some private information. If you need everything, pls do contact me privately

    This is the email that STEAM sent me after I gave them evidence I was hacked
    Hello,

    A staff member has replied to your question:

    Hello XX,

    It appears as though the account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:

    TITLE: Account Security Recommendations
    URL: http://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478

    I have reset the account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.

    Note: Passwords are XXXXXX.

    The new Secret Question will be set to "XXXXXXXXX"

    The answer to the Secret Question is the XXXXX that we have sent to you as mentioned above.

    Once you login to the Steam Account, please change your password, secret question and validate your email address as outlined here:

    Title: Resetting an Account Password and Secret Question
    Link: http://support.steampowered.com/kb_article.php?ref=7058-AFZC-7069

    To safeguard your account further, please take advantage of Steam Guard:

    Title: Steam Guard
    Link: https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519

    Steam Guard is an additional level of security that can be applied to your Steam account. With Steam Guard, a second level of security is applied to your account, making it harder for your Steam account to fall into the wrong hands.

    Please let us know if we may be of further assistance.

    Anytime you wish you can view your question online:
    https://support.steampowered.com/view.php?ticketref=5957-QAXV-7917



    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    This message was sent by the Steam Support helpdesk.

    Have a question we can help you with? Visit our knowledgebase for a list of questions and answers:
    https://support.steampowered.com/kb.php

    Alternatively, ask our staff a question:
    https://support.steampowered.com/newticket.php

    Steam Support :: https://support.steampowered.com

    <=== 5957-QAXV-7917 --- 0f2152f0 ===>
  2. Scooty Puff Jr.

    Scooty Puff Jr. New User

    Messages:
    366
    Steam:
    STEAM_0:1:34050552
    If you could post a screenshot of the support ticket instead of the text chat, that would be more helpful.
  3. Lucky Charms

    Lucky Charms New User

    Messages:
    2
    Steam:
    STEAM_0:0:49691690
    There you go. But i hope the information remains confidential at all times.

    This is the first part where i send the steam support ticket to Steam.

    The 2nd part follows my details including my address,card which i will not upload due to privacy concerns.

    Attached Files:

  4. gencobra

    gencobra Retired Staff

    Messages:
    1,786
    SteamRep Admin:
    STEAM_0:1:31047928
    Steam:
    STEAM_0:1:31047928
  5. Lava

    Lava Public Relations SteamRep Admin

    Messages:
    5,859
    SteamRep Admin:
    STEAM_0:1:46187366
    Hello @Lucky Charms,

    Read this topic: http://forums.steamrep.com/threads/appeal-tips.66354/
    And please pay special note to the following point(s):
    #8: Public profile, public backpack on ALL your accounts.

    Your profile is set to friends only, but it must be public for your appeal to be considered.

    You may send me a friend request. Please comment on my profile with a link to this appeal, stating you were asked to add me.
  6. Lava

    Lava Public Relations SteamRep Admin

    Messages:
    5,859
    SteamRep Admin:
    STEAM_0:1:46187366
    If no follow-up by 15 November, your appeal will be rejected.
  7. Lava

    Lava Public Relations SteamRep Admin

    Messages:
    5,859
    SteamRep Admin:
    STEAM_0:1:46187366
    Denied for lack of follow-up, and profile is still not public.