READ ME READ BEFORE POSTING: Steamrep Investigative Policy

Discussion in 'Report a Scam' started by atom-, Jan 25, 2012.

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  1. atom-

    atom- Retired Staff

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    SteamRep Admin:
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    SteamRep Investigative Policy

    Scam reports and attempts to scam reports we DO investigate:
    1. Trades via Steam Trade or Gifts
    2. Trades of TF2 items
    3. Trades of DOTA2 items
    4. Trades of CS:GO items
    5. Trades involving 1, 2, 3 and 4 with Paypal or other money transaction systems.
    6. Formal gambling agreements / raffles for TF2 or Steam Trade games
    7. Updated November 2013: See changes here.
    These reports we will mark as either:
    UNDER INVESTIGATION (Further research underway by an admin.)
    NEEDS MORE INFO (Requires more evidence or details from the reporter.)​
    INVALID (Report has not met the proper formatting requirements OR is not covered by SR policy.)​
    ACCEPTED (The report has met the acceptable standard of proof to action a tag.)​
    REJECTED (The report has failed to meet the acceptable standard of proof to action a tag.)​
    ARCHIVED (The report is kept indefinitely for historical purposes & research.)​
    INVALID FORMAT (The report is not formatted correctly to the point of being not actionable.)​

    --------------------*--------------------

    It is advised to NOT ATTEMPT THESE TRADES. These trades are listed below. Reports regarding the following may or may not be processed depending on the amount of evidence received:
    1. Game key or Activation code scams
      It's usually impossible to verify the key or activation code in question, trades of this nature are outside of SteamRep investigative policy.
    2. Outside of STEAM trades ie: STEAM items vs other Game Economy items/currency scams (RUGP etc.)
      With the sheer number of games and economies available, SteamRep cannot provide a uniform knowledge of all non-steam game currency economies, their intricacies etc. So it is impossible to effectively investigate any case of this nature.
    Reports we DO NOT investigate:
    These reports we will automatically mark as INVALID and will not be researched or actioned:
    1. Proprietary maps, scripts, copyright, & other server administration disputes
      As these fall within the realm of server administration and fall entirely outside of Steam trading, SteamRep does not investigate these (regardless of any precedent set in the past).
    2. Scams involving trades occurring entirely outside of Steam trading
      SteamRep's scope is limited to trades that involve the Steam economy and Steam trading ONLY. We do not handle scams for other game economies nor do we handle scams regarding outside businesses or agencies. These should be handled with the appropriate authorities.
    3. Scams involving Tangible/Physical Goods
      Refer above, it is outside SteamRep's ability to effectively investigate and to determine the legitimacy of such trades.
    4. Changes on November 2013: See changes here.
    Updated 2014-1-24
  2. HelenAngel

    HelenAngel SteamRep Admin

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    SteamRep Admin:
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  3. DataStorm

    DataStorm Retired Staff

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    Updates:
    - Removed Investigative: Trades via TF2 (in-game) (no real in-game trade in there anymore)
    - Added Investigative: Trades of TF2 items & Trades of DOTA2 items

    - Adjusted the "do not attempt" for outside of steam trading:
    To better reflect its meaning.
    - Formatting
    - Made it clearer that scams and attempts to scam are regarded equally. (top: Scam reports and attempts to scam reports we DO investigate: was: Reports we DO investigate: )
    - smaller adjustments
    M-Ghost (Pan warlord) likes this.
  4. Mattie!

    Mattie! SteamRep Admin

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    SteamRep Admin:
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