Something I noticed about bumping appeals...

Knucklejoe · Oct 19, 2014

From the appeal tips:

15. Bumping your appeal.
Nope, please don't do it.
Why?

Admins work OLDEST appeals first, so they go to the last page and take the oldest appeal, and do work on them. So older appeals get done first, and with that, everybody has fair chance on being helped.

There is no use to such replies. Bumping will NOT get your appeal done faster. Really.

Admins may warn, lock or archive appeals where such was done

There is NO use for such, and you only will get a annoyed admin into your appeal for what the bumping is about, and then a action will happen that will not be in your best interest. Yes, some appeals get done earlier, for we prioritize the obvious innocent ones, hijackings and such. Bumping is NOT how we find those.

Only reply if you have something to add. If you get asked questions, even by non-admins, you can answer them. Please do not make your appeal thread a drama thread, for that is some we really do not want here.
Click to expand...

Ok, oldest first. Not a problem. However, when I look at the expanded FAQs:

Q: My appeal is pending for so long, will any action proceed my appeal faster?
A: Short answer: No.

The long answer: The problem is that a appeal takes on average 1,5 hours for a admin to research, review all linked reports, go thru all the notes, etc. Also there always where a very limited number of appeal admins, for several mostly practical reasons. There have been cases that a appeal took 3-6 hours just to review all. The record is that a admin needed a more then a week of all his free time to review all the evidence of the case. With so many appealing, we internally decided that oldest go first. Basically, when your number is up, its up. Till then nothing you can do will expedite the appeal.

Special notes:

Bumping your appeal thread will only delay your appeal (Often the order for longest no replies is used).

Creating multiple appeals does not work. If you have more info to add to the appeal, you can just make a reply and add your notes or attachments.

Creating a thread in General Discussions will not get your appeal to be handled any earlier.

The only 2 exceptions are:

When the appeal went wrong, for example on a earlier appeal that is closed the admin said to solve the other tags first on the other communities and the follow up appeal after that got wrongfully denied for having a denied earlier appeal. You then may create a thread in General Discussions to get the error looked at.

The appeal is for being hijacked, and the account got tagged for phishing, scamming etc during the hijack. We try to prioritize those.

Click to expand...

Now bumping delays the appeal? I'm guessing the information in the FAQs is a bit outdated as I remember someone asking this same question already. Which is it, oldest first or longest without replies?

Knucklejoe · Oct 22, 2014

Three days without a response...

Guess I should re-word the question. The appeal tips and the expanded FAQs are saying two different things about the same subject. Which is correct?

You Are The One · Oct 22, 2014

thanks, ill make sure someone is assigned to correct it.

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Something I noticed about bumping appeals...

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Something I noticed about bumping appeals...

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