Ask A SteamRep Staff Member

We don't change people's names except under rare circumstances (someone having admin in their name for example).

Not unless it is a permanent name change as far as I know, and still then only very rarely. (assuming I am reading your question properly. I interpreted it as 'Do we change the names of partner community admins?'

Because they have a bad habit of disappearing, same as with screen shots hosted on 3rd party sites like gyazo or imgur. You can post evidence thru those and they can be or have been removed in the past. We don't have the resources to host videos at this time or in the near future.

Imagine you upload it to youtube then for some reason you delete it. We would have no evidence whatsoever.

You could delete the video for a ton of reasons, by mistake, etc... We can't have tags with evidence hosted in ANY 3rd party sites.

To further clarify, we only take evidence that can be hosted directly on our forums. We do this because if the evidence is not hosted on our site we cannot guarantee it will still be there down the road. I'm talking 3, 5 years later. Using the example of Youtube, the accused could target that video and file several reports to Youtube saying it violates Youtube's TOS, and Youtube may take it down themselves. The user could change their privacy settings on their account, making it impossible to verify the evidence in the event of an appeal. The user could delete their account. The list goes on, but someone most likely isn't going to be thinking about a Steamrep report they made 3-5 years ago when editing their account settings, but the main reason is because we cannot guarantee the evidence is preserved unless we are the ones hosting it. This avoids these issues down the road, and makes our lives easier. Users can take videos and submit them for us to look at, but we would also request that they screenshot the important parts of the video and upload those screenshots to our forums as evidence.

Videos have a bad habit of disappearing for whatever reason... we can't host them here not enough storage.
Best to screen shot things and provide them that way. We don't have time to sit here and strain our eyes over videos mostly in poor quality to find the evidence we need when you could go the extra mile and provide the evidence needed.

You are in discussions with a user... they wish to offer XX funds for something - you both agree and note it (take screen shots as without these reports are gonna be rejected). You send this user items.... they leave without paying and you provide evidence to verify this in a few ways such as the chat discussion, trade history, paypal activity history or other currency being used but it must be 100% unedited screens. Someone you send items to sends you a paypal invoice rather than funds and disappears/blocks you etc.

Yes, now you have to prove it 100% - we have many reports like this that someone claims happened or would have happened but nothing to back it up. We can't and won't accept a report without proof.