Invalid Appeal: 76561198037247643 - (Malavator / BANNED BY SR)

Appeal for BANNED BY SR

Steam profile: 76561198037247643 (Malavator)

Appeal Plea: N/A. There are no offenses listed at all.
Appeal Reason: [Accounts] Hijacked - My account was abused by hijacker

Victim Repayment: No, I committed no fraud or had no direct victims
Previous Appeals: No, this is my first appeal here​

Alternate Accounts:

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Appeal description:

Good day! In second half of November I went to another city because of my family deals, from that moment did not using STEAM. Returned after the New Year, on January 10 and at the same time found that I can not log into account. I wrote a letter to technical support, and now they responded and regained my account. However, I noticed that it was banned here (steamrep). I would like to ask for unlock, attaching screenshot contacting support. Sincerely, Malavator.
There are two screens with 2 different STEAM languages (because i'm talking with russian support), but i can translate text for you.

Message from you on Jan 10, 2017 @ 12:57pm | 10 days ago
First Email Used: e***7@y***u
Phone Number Used on Account: ********
Type of Card: ******
Last 4 of Card: ****
Name on Card: ***********
CD Key: *************************
Был в отъезде, не заходил в STEAM с ноября, сейчас не могу войти в аккаунт.
Was away, did not come to STEAM from November, now I can not log in to account.
Files attached: ladHDEOlhUw.jpg ladHDEOlhUw.jpg Screenshot_1.jpg Screenshot_2.jpg Screenshot_1.jpg Screenshot_2.jpg Screenshot_3.jpg Screenshot_3.jpg

Message from Steam Support on Jan 20, 2017 @ 4:22am | 20 hours ago

Вероятно, ваш аккаунт был похищен другим пользователем. Чтобы предотвратить повторные взломы, мы рекомендуем пользоваться мобильным аутентификатором Steam Guard.

Так как ваш компьютер, вероятно, был заражен вредоносными программами, пожалуйста, сделайте следующее:

1) Просканируйте ваш компьютер на предмет вирусов и прочих вредоносных программ при помощи антивируса, обновленного до последней версии.

2) Смените пароль от вашей эл. почты.

Пожалуйста, прочитайте статью «Рекомендации по обеспечению безопасности аккаунта»/url].

Мы сбросили ваш пароль и отправили новый на эл.почту, которую вы указали в обращении.

Если вы его не получили, пожалуйста, проверьте папку «Спам».

Для безопасности аккаунта, сброс пароля предотвращает доступ к обменам и торговой площадке на 7 дней.

Thanks for using Steam,
Andriy

Probably your account was stolen by another user. To prevent repeated break-ins, we recommend that you use a mobile authenticator Steam Guard.

Since your computer probably has been infected with malware, please do the following:

1) Scan your computer for viruses and other malware using antivirus updated to the latest version.

2) Change the password on your email. mail.

Please read the article "Safety Recommendations account» / url].

We will reset your password and send a new to e-mail, which you indicated in the appeal.

If you have not received it, please check the folder "Spam".

For the security of your account, reset your password to prevent access to exchanges and trading site for 7 days.

Thanks for using Steam,
Andriy

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Hello, sir. I leave city near second half of november (10~15 of november). I did not connect to steam since that date and to january (9) when i wrote to steam support.

Now its correct?