Rejected Appeal: 76561198301655287 - (Banter / BANNED BY SR)

Appeal for BANNED BY SR

Steam profile: 76561198301655287 (Banter)

Appeal Plea: I am innocent of all listed offenses
Appeal Reason: [Accounts] Hijacked - My account was abused by hijacker

Victim Repayment: No, I committed no fraud or had no direct victims
Previous Appeals: No, this is my first appeal here​

Alternate or Related Accounts:

I do not have any alternate or related accounts.​

Appeal description:

Hello, I am looking to appeal this case which was news to me as I had never heard of nor known about steamrep until very recently when I unboxed a knife in CSGO and decided to want to start trading again. I had years prior (around the time I got hijacked and the hijacker used my account to scam) been an avid member of the csgo community and had just unboxed a pair of gloves which made me want to get into trading as well. However, I would soon realize back then that I had made a grave mistake when entrusting community members to play with. What happened was on the 19th of December, 2016, I was in a regular ranked matchmaking game on CSGO, and played with what appeared to be a 4 man team. I was the solo queue player and at the time 14 years old, young and gullible. We won our game and they asked me if I wanted to join them in some ESEA matchmaking, which I had never used before but knew was a more prestigious ranked matchmaking system. They told me that they had a cracked client which could be played and used for free without having purchased a membership or license to the ESEA client and I was so eager to play with them that I trusted them fully. Little did I know that this .exe file I downloaded was what I later found out to be a keylogging software of some kind which, once I ran as admin (as they instructed me to do), stole all my login information for steam and they very quickly were able to log in to my account whilst I was still logged in and traded away all my items and changed password and email. This was before steam guard on the phone was a thing and I had no form of 2FA enabled. I was scared, freaking out that I had just lost everything I had worked for and done, games, items, skins, everything. The day after I made a steam support ticket to regain access to my account and it took some time but on the 6th of January, 2017, I regained access. I was shocked to discover that I had a balance on my steam market account which I never put in before I was hijacked, and after looking in my transaction history I noticed that the hijackers had sold my gloves, and a gut knife doppler on the steam market along with some other skins I owned. I was heartbroken to see that the gloves I unboxed were sold for very cheap (I believe they were just using my account and money to open cases as there had been key and case purchases made as well) but I was equally confused as to why there was a gut knife doppler traded for and sold as well. This was never my item, I never unboxed nor bought this and I had just assumed that they traded it to that account using one of their own for some reason. Now, years later, I discover that they used my account to scam someone for this and I am even more furious than before because I had no knowledge of this at the time, and now that I want to get back into the game and community I am restricted by this punishment for a crime I couldn't and wouldn't have committed. I looked into another case similar to this one and noticed the requested items to upload to the appeal, so attached I have a screenshot of the support ticket I made the day after being hijacked (I conveniently made one the day I made the ticket to keep as proof in a folder on my pc named "steam account" to keep as much evidence as possible for steam support in case they needed to verify something like the computer I was playing the account on, hence the 17 minutes ago), my inventory history 2 weeks prior and 2 weeks after moment of hijacking, and I included the exact date which the hijacking occurred in my statement here (December 19th, 2016)

Please let me know if anything else is necessary, I will be patient in resolving this appeal.​

I am confused as to what you mean by the support ticket not being correct. I can get a better screenshot and upload it according to the steamrep policy but there is nothing in the policy section regarding proper support ticket uploads. Can you please elaborate?

So when you ask for two weeks prior and two weeks after hijacking, do you mean the entire month period? As in, the hijacking occured on December 19th, 2016. You would require then screenshots of inventory history from December 5th, all up until January 2nd 2017, Correct? And as for the whole steam ticket I am confused as to what is missing, the response from steam support?

This reply will include full screenshots of the complete steam support ticket attached.

The following replies will contain screenshots of inventory history from Dec 4th, 2016 throughout Jan 20th, 2017.

Inventory history reply #2

Final inventory history reply. Everything should be provided now in correct order and as asked per guidelines and your responses. Please let me know if anything is missing or such, thank you.