Ask A SteamRep Staff Member

http://forums.steamrep.com/pages/faq/

http://store.steampowered.com/subscriber_agreement/

If we find you are related to a banned account by above means, your account may be banned as an alt and unable to appeal. The account can ALWAYS be reclaimed by the original owner, anyone saying otherwise is lying to you. In addition, if Valve finds out, the account may be permanently disabled for being sold/transferred.

http://forums.steamrep.com/threads/steamrep-investigative-policy.140101/ Please use search or lurk a tad before asking such questions as they likely are/have already been answered before.

Could have been a glitch that day with the SR backend when I was working the report - I fixed that once I verified it again.

Not acceptable
https://forums.steamrep.com/threads/steamrep-investigative-policy.140101/
Report them to Valve instead
In order to do that, you have to:
1. Visit the accuseds profile
2. Click MORE drop-down located at the top right of the page
3. Choose REPORT VIOLATION
4. Select the violation, then describe it and provide the evidence
5. Click SUBMIT REPORT

Click here to view an animated gif that shows how to report a violation.

Translation of text isn't acceptable - we don't know if it was altered - we won't ask others to do it either they may not be around when a user appeals.
Which is why we now have current policy not to accept these reports.

Not a staff member, but it sounds like you could do with a response quickly.

No, you will not get your items back. Steam Support does not return items, SteamRep doesn't even have access to return your items.

Sounds like a scam and I suggest you tread carefully.

You've made the same report twice - it was invalid for the same reason - you don't have the proper evidence to review the report.
We don't accept any discussions for evidence outside of steam chat - Facebook, twitter, instgram, skype - all that is not acceptable.
We can not help that Valve does not allow you to save chat history - you can bring that up to them.
This isn't the place to argue this either.

@faris Having a private profile may be a red flag for trading with them, but it's not something we can mark them over.

@Gucci Dumplings Without proof of the original conversation you had, it's simply your word against his. We mark people for what we can prove, not what people tell us. Let's suppose someone gave you a gift, or perhaps even raffled items off in a trade server which you won, only for them to turn around and use that 1-sided trade by itself to report you. Or perhaps you paid in Bitcoin but they insisted you promised PayPal. How would you feel if we accepted that report, taking their word as fact, and branded you as a scammer? We have certain strict evidence requirements specifically to protect you from situations like that.

I took a glance at your reports and will have to concur with Horse's assessment. We can't ruin someone's reputation simply on your word this is what happened. And even if you provided emails, there would be no way to prove those emails belonged to a specific scammer, or that you didn't spoof/edit them. Not accusing you of fake reporting, but we do have people coming here for that reason and we need ways to filter that out. Looking at it from our perspective, if we marked him and he appealed, claiming you lied, how would we handle that? No way to pick a side here without playing favorites.

Hidden Content:

**Hidden Content: Content of this hidden block can only be seen by members of (usergroups: Administrative, Moderating).**