1. There is no such thing as a "pending" ban or Steam admin. Anyone threatening your account is a scammer trying to scare you. Read more.

Does anyone know this error? (Steam account blank)

Discussion in 'Discussion Archive' started by Proxel, Jan 28, 2017.

  1. Proxel

    Proxel New User

    Messages:
    2
    Steam:
    STEAM_0:1:201109533
    I have lost access to my main account, as in I cannot log into it at all. It says my log in details are inncorrect but when I made a Steam support ticket, it said the phone number and email address attached to it werent associated with any account.
    Not only that but as the title implies my Steam page is blank to me and my friend when either of us try to access it. Its not private to anyone so im not sure how this could be, does anyone know?
    Any help would be amazing! Ive sent a Steam support ticket but I know that can take a while.
    Here is the profile page: http://steamcommunity.com/profiles/76561198063066383
  2. Proxel

    Proxel New User

    Messages:
    2
    Steam:
    STEAM_0:1:201109533
    This is what my profile page looks like from another Steam account

    Attached Files:

  3. Enstage

    Enstage SteamRep Admin Partner Community Donator - Tier V

    Messages:
    4,663
    Steam:
    STEAM_0:1:52569926
    When a profile is blank like that it means it's community banned. As stated on your SR profile:

    | steamname: Proxel
    | steam3ID: [U:1:102800655]
    | steamID32: STEAM_0:1:51400327
    | steamID64: http://steamcommunity.com/profiles/76561198063066383
    | customURL:
    | steamrep: http://steamrep.com/profiles/76561198063066383

    My guess would be that you've been hijacked and the hijacker had done something to get you community banned.

    Only Steam Support can restore your access to your account at this point. But you can secure your computer to prevent this happening again:
    http://forums.steamrep.com/threads/suggestions-to-secure-your-computer-windows.82604/
    http://forums.steamrep.com/threads/how-to-recover-from-a-hijack.86363/
    http://forums.steamrep.com/threads/guide-to-prevent-hijacking.5437/

    GL.
    Edward. and SilentReaper(SR) like this.
  4. You Are The One

    You Are The One Appeals SteamRep Admin

    Messages:
    100
    Steam:
    STEAM_0:1:41038663