1. There is no such thing as a "pending" ban or Steam admin. Anyone threatening your account is a scammer trying to scare you. Read more.

How long does it take to take care of one scam report?

Discussion in 'SteamRep General Discussion' started by RetroPCx, Jul 15, 2013.

  1. RetroPCx

    RetroPCx New User

    Messages:
    24
    Steam:
    STEAM_0:1:56032999
    I always wanted to know how long it takes to take care of one scam report.
  2. Cedar

    Cedar New User

    Messages:
    53
    Steam:
    STEAM_0:1:30888088
    It varies on the report, for a couple days to a week or two on simple reports, and longer for more complex reports.
  3. Sari

    Sari Helpful Member

    Messages:
    2,450
    Steam:
    STEAM_0:1:50710336
    It usually depends on the report itself.

    Usually if it's a phishing/impersonation report, those take seconds to look at because it's clear what the scammer is doing.

    Other reports shouldn't take to long, but they still need a bit of time. Recently HelenAngel has been working non-stop and getting a lot of reports marked quickly.

    But you have to keep in mind that there is an incredibly large amount of reports still awaiting review: more than 600 if I'm correct. So it may take a while before a SR admin gets to look at your report (keep in mind that I'm not a SR admin).

    EDIT: Cedar beat me to it
  4. RetroPCx

    RetroPCx New User

    Messages:
    24
    Steam:
    STEAM_0:1:56032999
    thank you. @ sari how did you get your signature to be like that?
  5. RetroPCx

    RetroPCx New User

    Messages:
    24
    Steam:
    STEAM_0:1:56032999
  6. Sari

    Sari Helpful Member

    Messages:
    2,450
    Steam:
    STEAM_0:1:50710336
  7. RetroPCx

    RetroPCx New User

    Messages:
    24
    Steam:
    STEAM_0:1:56032999
  8. DataStorm

    DataStorm Retired Staff

    Messages:
    3,437
    once a admin gets to it, it really depends on the proof and situation. Impersonations are very easy, disagreement on chargeback paypal can take a lot of time. Also the alt-finding can be very time consuming, altho it has been improved for us in our backend access.

    A easy report of a impersonator can make it quick to mark, but if one finds then 17 alt accounts via the various ways we have and have to link them up with the evidence, then its going to take all evening.
  9. Zyddie

    Zyddie New User

    Messages:
    131
    Steam:
    STEAM_0:0:23306550
    Just admit it Data, it depends on how quickly people can ship you and Mattie! Cookies ^_^
  10. CanadianInvasion

    CanadianInvasion Retired Staff

    Messages:
    2,389
    Steam:
    STEAM_0:1:11860924

    Funny how it's only Mattie and Data that get the cookies. I call bias!
  11. Zyddie

    Zyddie New User

    Messages:
    131
    Steam:
    STEAM_0:0:23306550
    You are right, Helen should get a lot of cookies too :p
  12. DataStorm

    DataStorm Retired Staff

    Messages:
    3,437
    .... she bakes them....

    but anyway, I only get the milk ;)
  13. VenGanZa

    VenGanZa User

    Messages:
    1,663
    Steam:
    STEAM_0:0:32312479
    Or if you want to fast-track something, ship a bowl of a milk and a rubber mouse to DS, works like a treat!
  14. DataStorm

    DataStorm Retired Staff

    Messages:
    3,437
    not really, don't have much time anymore. Was planning for a huge guide that we don't have yet on here, but I dont have the time for it.... maybe after next Wednesday I have, but don't know.