I encountered [VA]"customer service"? Does anyone know what's going on?

我遇到了Carla Jamison，他说我登陆过一个钓鱼网站（事实上是有一次，但发生在很久以前），与此同时我的账户被ban了好多功能，头像和名字也没了，他说需要解绑那些关联，重启我的协议，在此之前需要把我库存里的东西转出去，并给到我朋友。但他是创建了一个和我朋友一模一样的账户，然后把东西转进去了，这个转移的目标账户不是临时创建的，曾用名也只有一个，库存也是公开的，我不确定这是否是一起诈骗案件。我将这件事反馈给客服，客服很快就把我的反馈案件拒绝了。有人遇到过类似的情况吗？我向客服反馈也没有用，怎么办呢？
I met Carla Jamison, and he said that I had logged into a phishing website (actually once, but it happened a long time ago). At the same time, my account was banned from many functions, and my avatar and name were gone. He said that it was necessary Unbind those connections and restart my agreement. Before that, I need to transfer the items in my inventory and give them to my friends. But he created an account that was exactly the same as my friend's, and then transferred things into it. The target account for this transfer was not temporarily created, and it only had one previous name. The inventory was also public. I'm not sure if this was a fraud. case. I reported this matter to customer service, who quickly rejected my feedback case. Has anyone encountered a similar situation? My feedback to customer service is of no use, what should I do?