I would also appreciate other's input if they read this thread. Incase anyone is unfamiliar with how expired dota 2 cases work, they work how the old tf2 expired cases used to. They get deleted from your inventory if you open the client but you can safely store them on alt's (or your main account as long as you don't open the client) and they are regarded as collectibles. So now that is out of the way I was selling 3 expired cases on D2L (http://dota2lounge.com/trade?t=110422606) and I was looking at other trades to see what kind of prices they were going for. I sold my expired International 2013 case for 1 dota 2 key without any issues. While searching for Expired Crystalline Chaos prices I came across an offer by Miller on someone else's trade post (http://dota2lounge.com/trade?t=88855501) which they didn't respond to and I was interested in the offer so I went to Miller's profile and left them an offer on one of their trades to see if they were still interested in buying the expired treasure (http://dota2lounge.com/trade?t=111326645). They were and they added me, we traded and things were fine but then they after we had traded they opened the Dota 2 client and the treasure dissappeared. They seemed unaware that would happen despite me explicitly mentioning that it was expired, and understandably wanted a refund. Now I am in a difficult situation because I don't know if I should give them a complete refund ( and me take a loss) or give them a partial refund (and we share the loss) or if it is right for me to give no refund at all (which I would kinda feel bad about since they didn't seem to know how expired treasures work and I don't think English is their first language so the language barrier was also at play) Here is the transcript of the chat log along with pictures of the chat and trade history. Never tell your password to anyone. July-02-14 5:47 PM - xxBonsai99xx: hey there 5:47 PM - Miller: руссуий? 5:47 PM - Miller: русский* 5:47 PM - xxBonsai99xx: english 5:48 PM - Miller: im trade wiht glomm blade 5:48 PM - xxBonsai99xx: ok 1 sec 5:49 PM - Miller has accepted your request to trade. 5:49 PM - Miller: i can add rr and 2 5:49 PM - Miller: Crystaline 5:50 PM - xxBonsai99xx: not sure what you mean, I only have 2 of these cases 5:50 PM - xxBonsai99xx: 1* 5:50 PM - Miller: go 5:50 PM - xxBonsai99xx: ty 5:50 PM - Miller: and you 5:53 PM - Miller: man 5:53 PM - xxBonsai99xx: whats up 5:54 PM - Miller: i dont have trasure 5:54 PM - Miller: for my inventory 5:54 PM - xxBonsai99xx: oh...you opened dota 5:54 PM - xxBonsai99xx: I assumed you knew how to handle them since you wanted one 5:55 PM - xxBonsai99xx: if you opened dota with it in your inventory it dissapears 5:55 PM - xxBonsai99xx: its a collectors item 5:55 PM - xxBonsai99xx: oh nvm 5:55 PM - xxBonsai99xx: its still in your inventory it looks like 5:55 PM - xxBonsai99xx: it just doesn't show up in dota client 5:56 PM - xxBonsai99xx: oh now its gone... 5:58 PM - Miller: you cheated me 5:58 PM - xxBonsai99xx: dude its an expired treasure, I assumed you knew how to handle it since you wanted it 5:58 PM - xxBonsai99xx: expired treasures dissapear when you open dota, you can only have them if your invent if you don't open dota 6:00 PM - xxBonsai99xx: not quite sure what you want me to do, I'm in a difficult situation since you seemed to not know how the expired treasures work 6:01 PM - Miller: what me do now? 6:02 PM - xxBonsai99xx: I'm not sure. I can't exactly refund you since I would get nothing back and I'd be out the item. 6:02 PM - xxBonsai99xx: Hmmm 6:02 PM - xxBonsai99xx: keep me added we will have to figure it out 6:03 PM - Miller: how would I opened it? 6:03 PM - xxBonsai99xx: you can't open the treasure that's the thing, it's only meant to be a collector's item 6:04 PM - Miller: give me something in return 6:05 PM - xxBonsai99xx: I don't know I still have to figure out what we should do, I'm going to talk to a Steamrep moderator and see what their take on it is 6:05 PM - Miller: why you gave me the chest that which does not disappear 6:06 PM - xxBonsai99xx: not sure what I could give you back without giving you back the whole item 6:07 PM - xxBonsai99xx: because you were interested in an expired crate on someone else's trade and they never followed it up but I was interested in the offer you gave to the other guy, I explicitly mentioned that it was expired in offer :/ 6:07 PM - Miller: you have chests are not eliminated and open 6:08 PM - Miller: you did not say that the term has expired 6:09 PM - xxBonsai99xx: I mentioned it in the trade offer on lounge that it was expired :/ 6:09 PM - xxBonsai99xx: but let me make up a post on steamrep, and we will figure it out 6:11 PM - Miller: as soon as we stop talking you remove me 6:11 PM - xxBonsai99xx: no I am not taking you off my friends list 6:12 PM - xxBonsai99xx: I don't scam people, I am just making a post on steamrep for an admin to look at to see what we should do in this situation 6:12 PM - Miller: just give me a chest which I can open and all what I want 6:13 PM - xxBonsai99xx: I can't just give you another chest because then I'll be out an item. 6:13 PM - xxBonsai99xx: We will have to figure this out, but it isn't going to be an instant solution 6:13 PM - xxBonsai99xx: it might take a bit of time to get this sorted out 6:15 PM - Miller: and what I can with this, to get only apologize without any return or compensation 6:16 PM - xxBonsai99xx: we will figure out if I can give you anything back 6:16 PM - xxBonsai99xx: but its a loss for me as well 6:17 PM - Miller: just tell me it makes sense to wait 6:17 PM - xxBonsai99xx: I am going to get a Steamrep moderator to take a look at the situation and give me their advice on what we should do 6:18 PM - Miller: ok so i must wait 6:18 PM - xxBonsai99xx: yes unfortunately, we will get it sorted out as soon as we can 6:19 PM - xxBonsai99xx: I am just making a post and I will send you the link to it when it's done if you wish to see it. 6:19 PM - Miller: I will be able to receive something? 6:20 PM - xxBonsai99xx: I am not sure yet, that's what we will figure out 6:20 PM - Miller: ok 6:35 PM - Miller is now Away.