Pending Reports & Change of Heart Option

So I've been banned on TF2OP for a silly brokering mistake that I made earlier this year for a friend of mine who was marked on SR, and one of my remaining hopes of my appeal being passed is my buddy's appeal being passed right here on SteamRep, as he committed a PayPal scam over two years ago and is appealing on change of heart. However, this appeal was submitted in August of 2013 and has been marked with pending status ever since, and I noticed a lot of old appeals also had the pending tag.

Nothing offensive intended towards any of the staff, but is there a reason they are still marked as pending as opposed to receiving a simple acceptance/rejection? Is it because of time to process, or maybe the appeal reason? Also, how does the staff determine whether a change of heart is sincere or not? It seems like a very arbitrary process, and even as someone who's advocating for a change of heart appeal to pass, I don't know how the staff is meant to investigate this sort of thing.

Thanks for your time.

I recently calculated the estimated work time outstanding on SteamRep, which was around 10 working years of work 40 hours a week, and we only have a very small staff.

some 17000 reports open, 800 appeals open. and less then a dozen staff. In regards to appeals that is 3-4 people who can do them and 2 who are doing them.

Sweet Lord Jesus. I think I might've read somewhere that it can take up to 1.5 hours to review certain reports/appeals, but I wasn't sure of the validity of that statement, hence why I came to ask.

Have you been looking for prospective appeal reviewers? Again, pardon me, but it just seems a bit inefficient to spread that amount of work out amongst such a small staff.

He paid back, but it was a chargeback, I believe.

What I'm wondering, though, is what determines the decision between leaving it pending and outright rejecting. Sorry if that wasn't clear before.

Thanks for the replies.

As You Are The One was saying, sometimes it's not the users direct fault, it's even happened to me in the past where I sent a payment, and my account got limited because of it and the payment was on hold. But I worked it out with the user, and handled the PayPal situation to make sure something like this wouldn't happen.

If there was no ill intent, the first thing your "friend" should have done was put the user who got scammed at ease, and corrected the situation. Instead, the guy was forced to make a thread here, which got your friend banned, and only after that your "friend" paid him back.. You see the problem?

I'm super bored and want to do the math on the numbers. However I need the rate at which new reports come in and how many reports the 2 staffers are capable willing to review in a day. i know that its based on how the reviewer feels on taking on but maybe a random number you guesstimate on would be appreciated.

#IneedALife

the 2 staffers I mentioned had relation to the appeals. I'm not keeping tabs on how many reports are done per day.

As for numbers per day incoming, you can easily review that in these forums. When we move threads, we leave the redirection in the original forums up for 3 days, so people can still find them. Some time ago it was 50-80 reports incoming per day. Appeals vary, depends on other factors. Some days none, other days we get a dozen.

So numbers: SR Forums exists since end of December 2011, got public around January 15, 2012.
Since then 40.000+ reports, 4800 appeals of which a majority invalid.
You can really easy get all the numbers by just counting the number of discussions.

last week since 18 december: ~ 500 reports (can be more, didn't look too deep at it)
Last week since 18 december: 29 appeals, of which 17 are now in archive: 2 rejected, 1 accepted (admin had forgotten to untag the alts), the rest invalid or other reasons not applicable (not banned by us, must appeal to other comm's first, "appealing" their report, etc).

You guys have a huge workload, and not nearly enough staff to work it it seems.

yeah that is correct.!! i agree! bro ive been banned at d2l for no reason? i just bought an item from a friend. and bet it at d2l suddenly ive benn ban at d2l? hwo the hell?