1. SteamRep is shutting down at the end of 2024. See announcement.

Declined Site refund issue

Discussion in 'Archived Reports' started by N!t, Jun 30, 2013.

  1. N!t

    N!t New User

    Messages:
    4
    Steam:
    STEAM_0:0:55357172
    I'm
    | steamname: <z s o l t>
    | steamID32: STEAM_0:0:55357172
    | steamID64: http://steamcommunity.com/profiles/76561198070980072
    | customURL: http://steamcommunity.com/id/inhungary
    | steamrep: http://steamrep.com/profiles/76561198070980072

    Hidden Content:
    **Hidden Content: Content of this hidden block can only be seen by members of (usergroups: Administrative, Moderating).**

    I bought 10 keys (paid $21.80) 3 days ago. I do not have neither the money nor the key. 3DAYS it's simple scam. My order voided but my money didn't refund. I thought Penguin trusted, because on SteamREP trusted seller. I'm disappointed. I tried to contact him, but refused to accept a friend invitation.
    View attachment 16496 View attachment 16502 View attachment 16501 View attachment 16500 View attachment 16499 View attachment 16496
  2. N!t

    N!t New User

    Messages:
    4
    Steam:
    STEAM_0:0:55357172
  3. -GoV.-TonyBaretta •̪̀●́

    -GoV.-TonyBaretta •̪̀●́ Partner Community

    Messages:
    268
    Steam:
    STEAM_0:0:8781368
  4. HelenAngel

    HelenAngel Retired Staff

    Messages:
    4,572
    Steam:
    STEAM_0:1:8627755
    I am certain that Penguin or one of his admins will resolve this ASAP and to your satisfaction. He did notify myself and several others that he was going on vacation and would be away. However, we are taking this report very seriously. I am going to forward this to TF2 Shop staff and mark this as under investigation so that we may take appropriate action if this is not resolved.

    *Edit- I have spoken to a staff member and you will be refunded. They will be unable to trade you the items. Please be patient. :)
  5. Le Usual

    Le Usual New User

    Messages:
    7
    Steam:
    STEAM_0:1:41706150
    If you check the profile of N!T on SteamRep you see he is banned for Scammer Alts. The reason the order was voided was because Tf2shop.net doesn't trade with accounts that are listed as scammers on SteamRep. (http://tf2shop.net/tos, section 10.)
    If I am wrong please let me know. :)
  6. Penguin

    Penguin New User

    Messages:
    13
    Steam:
    STEAM_0:0:41994699
    That should be enough right there to explain why your order was voided. We use the Steamrep plugin, and anyone with a marked profile has their order put on hold and refunded when an admin sees it.

    It says clearly on multiple places on my profile that my personal steam account is not to be used for customer support. I used to do this, and I would get 80 friend requests per day, taking a huge amount of time out of my day.

    That being said, I've sent this to an admin, and due to your scammer mark, your order will be cancelled and you'll be refunded. Post back here in a day if you haven't been.
  7. Il Professore

    Il Professore New User

    Messages:
    2
    Steam:
    STEAM_0:0:10989567
    Hi N!t, I'l be refunding your order as soon as I am able to. Currently Paypal is having some technical issuers that prevent me from issuing a refund. I will be refunding it as soon as I can.
  8. Il Professore

    Il Professore New User

    Messages:
    2
    Steam:
    STEAM_0:0:10989567
    Hi N!t, I've refunded the money via Paypal as requested. Please be aware that there can be some time before that fact is reflected in in your Paypal or CC/ Bank balance. These various institutions have various policies out of our hands. Have a good day.
  9. HelenAngel

    HelenAngel Retired Staff

    Messages:
    4,572
    Steam:
    STEAM_0:1:8627755
    Perfect. As this as been resolved, I'm marking it as rejected. Thanks. :)