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State of Appeals 2020

Discussion in 'SteamRep General Discussion' started by You Are The One, Dec 19, 2020.

  1. You Are The One

    You Are The One Appeals SteamRep Admin

    Messages:
    11,488
    Steam:
    STEAM_0:1:41038663
    Since I am unlikely to make anymore progress for the rest of the year (and early into next year) thought I might as well do this now.

    With tradition,
    Pending appeals are at their lowest point since 2012 a record 8 year low and lowest since SteamReps first year of operation. We have made more progress this year then any previous year, we have had a RAW reduction of over 80% in overall appeals. 485ish to 94ish (this is a RAW reduction including appeals submitted in that same time-frame from last years update) Actual processed cases would be markedly higher. We did miss our appeals team internal goal of being completely caught up by October (never shared this with majority of SR staff before). 2021 seems to be the year to squash the backlog for good and allow us to make major reforms to appeals in general.

    Happy holidays.

    Ref,
    2018 https://forums.steamrep.com/threads...asign-to-resolve-the-case.184296/#post-482926
    2019 https://forums.steamrep.com/threads/appeal-rejected-after-5-years-of-waiting.190692/#post-510786

    PS: Support Profile History OPT-OUT, by OPT'ing-OUT!
    https://forums.steamrep.com/threads/sr-profile-history-opt-out-requests.190364/
  2. Horse

    Horse Administrator SteamRep Admin

    Messages:
    73,717
    SteamRep Admin:
    STEAM_0:1:34690691
    [​IMG]
  3. _Blizzard_

    _Blizzard_ Donator - Tier V

    Messages:
    30
    Steam:
    STEAM_0:0:102035596
    That's great news, thanks for the update.