Ask A SteamRep Staff Member

I think my scam report was declined due to a misunderstanding. The admin declined it due to the user never having the nickname shown in the screenshots but it was a client set nickname. I used the nickname feature in the Steam friends list to remind me to trade with the guy on the right day. Is this worth submitting an appeal over? I don't want anyone else to get screwed over for this guy but I don't wanna make more work for the admins either...

Oh sorry! I'm new here and to forums in general so I didn't think to check for rules for this type of chat. Thank you for the clarification.
I do have one other question and I've checked all the places I could think would answer it before asking this time (though it's very possible I just didn't find it). I just found out you can use steams website to look up your recent message log and it includes messages sent to and from users you are no longer friends with. I know the scam report rules were very clear that you need to only include chat log screenshots from the steam chat window but could a screenshot of the message log website be used to help corroborate the steam chat window evidence? Like for example in the instance of a client side nickname, as the nicknames are not displayed on the website but the content and date/time match up.
I'm less invested in my particular report and just curious at this point. Thanks for all y'all's hard work!