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I sold a steam gift that got charged back

Discussion in 'SteamRep General Discussion' started by [VON*]Paragon, Sep 1, 2015.

  1. mint

    mint New User

    Messages:
    7
    Steam:
    STEAM_0:0:18565482
    I sent a ticket to steam support 2 days ago, and nothing happend... and no answer from paragon either.
  2. Penguin The Fluffy

    Penguin The Fluffy Articus Birdicus Defenderus Retired Staff

    Messages:
    774
    Steam:
    STEAM_0:0:10455403
    When I get home from my sister's wedding (out of state atm) I will get on my desktop and dig up some cases I helped that didn't get anything because it involved items outside the trade window. It was mixed trades. So long as they don't mention the outside trade portion they should be fine. I will also ask my friends in support to try to clarify more on the exact policy they have in place for it.
  3. Eoj Nawoh

    Eoj Nawoh Retired Staff Partner Community

    Messages:
    1,445
    SteamRep Admin:
    STEAM_0:0:40091868
    Oh definitely, I know it only applies to things in the trade itself.
  4. Nutik

    Nutik New User

    Messages:
    3
    Steam:
    STEAM_0:0:93410184
    I have submitted a steam support ticket about a damaged steam card once, it took 3-4 weeks for a reply. You gotta wait for them, sadly.
  5. mint

    mint New User

    Messages:
    7
    Steam:
    STEAM_0:0:18565482
    Juast have a reply from them. And they cant do enything. Because the trade was made in diferent windows.

    So, what now? any ideas?
  6. Thomas Matthias

    Thomas Matthias Retired Staff

    Messages:
    4,660
    Steam:
    STEAM_0:0:36213483
    Live and learn.
  7. mint

    mint New User

    Messages:
    7
    Steam:
    STEAM_0:0:18565482
    So, te guy that sell me the game, is not responsable?
  8. Thomas Matthias

    Thomas Matthias Retired Staff

    Messages:
    4,660
    Steam:
    STEAM_0:0:36213483
    The payment for the game was PROBABLY cancelled by the original buyer. If the person you got the game from is not the original buyer then he is NOT responsible for what happened to you/the game.

    There are reasons for which Valve/Steam made restrictions regarding trading Steam gifts etc.

    To make it simple: If you want to be safe, either buy the game from Steam store yourself or get it by making THE ENTIRE TRADE in Steam trade window.
    Roudydogg1 and =[o.W.n]= FD GoD like this.