For 2016, we plan to change the way we prioritize incoming reports directly to SteamRep. We will prioritize reports higher if the reporter used a simple "Pre-Trade Checklist" to protect themselves. This checklist will change over time, but is essentially ensuring that traders do a minimum to identify who they are actually trading with. The first "easy mode" version of this checklist is in draft form here but we'll be working with partners to create a checklist that gets new traders headed in the right direction. Why change this policy? Reduce trivial scams. Currently the majority of reports involve traders who did not follow any safe trading practices before engaging in a trade. They are fooled by trivial impersonators or very simple scams that could be avoided with following best practices. Educate traders. Our goal at SteamRep and OFPF is to prevent fraud through education. By telling users that their scam reports, in the future, will be processed faster if they use the "Pre-Trade Checklist", we encourage them to educate themselves and avoid being scammed in the first place by the "easy" scams. Adopting such a process will give external communities a reference point to encourage their members to leverage, further spreading the best practices. Bans are less effective for these. Scammers using "simple scams" prey on newbie traders who didn't know SteamRep existed in the first place-- so it's questionable how much a ban on SteamRep would have protected from that scam. Reduce fruitless time-consumption. Many of these scams are done via throwaway accounts that result in low value "whack-a-mole" alt chasing that is ineffectual at stopping scams. Simple/avoidable scams eat time that can be used to stop more sinister scams. How will it work? Reports where the reporter indicates they did use the official process will be flagged as such when they are "Pending" Moderators will review the evidence as normal, but if it's evident the reporter didn't use the process during their trade (but said they did) the reporter will be told about the process and their report will not be moved into the higher priority queue. Any report that doesn't use the process will be told (by the system or a moderator) about the "Pre-Trade Checklist" and how those cases are often reviewed faster and can protect you better from scams. Any reported fraud that happened while trying to use these processes is prioritized higher in our daily queues. These scams will be more advanced scams such as PayPal chargeback, legit staff members going rogue, new types of scams, or scams where our process needs to improve (and it will need to change over time). "Unsafe" reports go into the default priority bucket for the type of scam being reported. The "Pre-Trade Checklist" will be advertised prominently on SteamRep, on admin/middleman profiles, in the reports, and hopefully echoed by partners to their users. The goal is to make the checklist the absolute bare minimum to help new traders without becoming a daunting series of steps that overwhelms them. (This is a challenging thing to create, it turns out.) Does this mean you won't handle other reports? While SteamRep staff cannot handle every scam report on Steam, we won't ignore reports that did not follow the checklist. We will do our best to review them on our existing priority basis, but we will prioritize "meatier" scams (i.e. those who followed the minimum checklist) higher than the simple ones. The hope is that long-term the simpler reports will be fewer and fewer as we educate the community on protecting themselves better. Does this affect Partners? Not directly-- partners are welcome to prioritize their reports as they deem most sensible for their community. This is solely a change to how SR staff prioritizes direct scam reports. Ideally our partners also spread the word about the process and encourage their users to leverage it (or something similar based on the needs of their community). If you have questions or comments, feel free to raise them below.