Ask A SteamRep Staff Member

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So i posted an appeal on your site about 9 months!!! ago, never got any response. I still think i got marked wrongly and i never hurt anyone. Please either review my case or remove the tag because its just genuinely unfair... No way to appeal and instaban from all tradesites and servers. Thanks in advance

hi, how do i transfer my reps from steam to this site?

you can't steamrep doesn't deal with rep at all.

Please see these posts:

http://forums.steamrep.com/threads/expanded-faq-recommended.7263/#post-98218

http://forums.steamrep.com/threads/what-constitutes-reputation.12391/

Hence: profile rep isn't much worth anyways, and SteamRep isn't holding rep-threads. We like to point to associated communities for that, they have rep threads in that regards.

You guys dont even bother to read my post and/or appeal right? This site is only here to mark people (probably after 3-4 months so the damage has been done) and then never take appeals so if someone was wrongly marked he can never trade again just because all other sites take yours as some kind of bible while in fact it is more like 19th century american law.

sadface

I got banned from the dota2lounge for something that happened while my account had been hacked. I have screenshots of the recovery process if that helps????

Contact D2L.

Hey Mods,
I was just wondering, on TF2Outpost, are there actual games on sale that are legit and don't get revoked?
I spent ~$15 buying keys to trade and lost a lot through steam transactions and now i'm wondering if it's better to just buy the game.
The game I was looking for was Rust on TF2Outpost is 6 keys and my game got revoked.
Respond by a PM or steam message @ xJonathan please.
Thank you.

Hi, I'd just like to ask what possible outcome can have reporting someone for scamming. I know they can get trade banned eventually, but I am not sure when it applies and how relevant scam reports actually are, so if you have any relevant information of how scam reports are handled by steam support, I'd like to know.

I have had a scam report on my account for 1 month now with no judgment, i have a chat screenshot to prove that i did not scam, but i dont know how to use this, should i just post this, i also need to get this out of the way ASAP as it is impeding many of my trades

Anything that gets revoked is something that you would need to take up with steam support. Also you may want to do detailed background checks on the users you are trading with to ensure that the items/games they are trading are in fact legit and that they have a good reputation for selling said items. (Please note that when checking a user that profile rep is not generally accepted as valid reputation by most places as it can be edited by the profile owner to prune out any negative reputation)

Submitting a report on a user here is not likely to get them trade banned (That would need to go through steam support and would be at their discretion if it violated any terms to result in such trade ban). We are more or less a database of users confirmed to have committed fraudulent trades (trades where the user has not honored or not completed an agreement made for a trade resulting in injury to the party they are trading) or deceptive practices such as impersonation. This database is then used along with a server extension via SourceMod to provide server owners an option to prevent any user confirmed to have committed such fraud from joining their server as an attempt to prevent such actions from happening on their server.

We understand that we have a backlog, and we know that it can be strain at times. However we have our volunteers working as much as they can trying to get it down as best as possible. At the moment all we can do is as you to bare with us as we work to help cut times down on reports.

I know what steamrep's are about, I meant to ask what submitting report to steam/steam support does. How do they actually take actions against hijackers/R.A.T. ers/Scammers/Revokers and such, since recently we're being adviced to sumit out report there as well, but I am not sure how effective it actually is.

I only know about possibility of trade BAN, but I don't think that's the only method steam support uses.

Valve changed recently policy on how to report various:
- If you got scammed: Report it via the steam profile of the offender. You wont regain anything.
- If you got sharked: This falls under "buyers remorse" to valve. There is no point in any form of reporting it to them.
- If game revoked: Depends if you traded for them with items or money. If with items, you can regain the items with a ticket to steam support. You wont get the game back, or any money you transferred via paypal/webmoney/bitcoins or w/e.
- If hijacked: Make a steam support ticket, along with restoring your account, they will do a 1 time restore of the items of your backpack... and yes, only 1 time.

Sometimes exploits of steam trading show up, but the last one is already more then a year ago afaik. I've seen a lot of ppl trying to report that when they where just hijacked. So we take those reports with a suspecting that they where just hijacked, but that they do not understand what happened.

We still need to adjust our FAQ's and guides to reflect all that.

Hmm, I'm thinking more of how are being scammers/hijackers persecuted. I kind of already know about return policies, but I still don't see point of reporting scammers on steam if it won't have any effect or consequences. I've obviously seen plenty trade BANs, but is that all? Also, what circumstances are they given and how much do actually steam reports matter?

I think your questions should be addressed to Steam Support.

I guess, I am just not sure I'd get a reply, they always use vague terms and link to other articles that says almost nothing about the topic I'm interested in, so since steamrep's been recently advising to report scams to steam support, I thought I'd get a reasonable answer here, since I'd expect this move to have some solid reasoning on some stable grounds and facts.

If someone can asnwer me, I'd be glad, but if you aren't sure of the answer, it's okay, Steam Support's the one making calls.

Reporting scams to Valve is not the recent recommendation.
e.g.
http://forums.steamrep.com/threads/expanded-faq-recommended.7263/#post-98208
I do believe we recommended doing so even before that post that I linked above.

I think you may be interested in reading this - http://forums.steamrep.com/threads/expanded-faq-recommended.7263/page-2#post-98226
It says a bit about various states that Steam accounts can be in.

I've been reported as a scammer, and proved my innocence with the community that reported me.
But the man in charge of updating steam rep's database is inactive, and i'm still listed as a scammer.
What to do ?

Contact the community in question and ask them to contact SteamRep in order to update your reputation status.