Ask A SteamRep Staff Member

My thread was deleted for no reason. I wanted to open discussion and figure out what exactly is wrong with the system but the thread was immediately closed. Can I get information as to why that was?

http://forums.steamrep.com/threads/...there-is-no-one-to-govern-it-correctly.96288/

I assume HD locked it because you addressed issues that are already known to us. That thread has been made before. I replied to let you know our internal issues. Also your thread was not deleted, but locked.

Make any questions you have to the staff here.

steamrep grew from 3 man to who we have now, of those original 3, only 1 remains, and most of those that came after have left us as well. Currently, staffing is leaving just as fast as we can pull them in.

There some 20000 open reports, 800 appeals, and I estimate about 15000 marked accounts on steamrep.

To do all the currently open reports and appeals, 1 person would have to dedicate 40 hours a week, for more then 10 years. Ofcourse, in the meantime still 80-130 reports come in every day of scams. So in 10 years, 365x10x90=328500 reports by then still open at current rate. unless we would have some 30-40 active admins that do daily each 10 reports for a long time and 10 admins that would do appeals, we never going to keep current.

So we're dealing with a huge backlog, and we're trying to figure out different ways to handle this workload, while doing what we can with current staff.

if its any consolation, no game company can upkeep such. Valve's Steam Support personnel has less then 1 minute per ticket in their support system, and you know how notoriously bad that goes.

That we are fully public, and anybody can check out (almost) anything, is working for and against us. For us in that anybody can visit our forums and search for their trade partner to find if there where issues in the past and if neccesary can judge for themselves, against us in that our failure to keep up is also public.

Hello, since anyone can comment on an appeal to bump them up since they become bumped based on latest comment, doesn't that make that kind of an unfair system to the waiting appeals? Thanks

Appeals aren't handled based on bump order, but instead order of creation.

I have several Skial admins on my friends list who aren't tagged as a Skial Admin, but SargentY and the head admin (Bottiger) have the tag. Is there any particular way admins are tagged or was it just overlooked?

I believe only trade admins are tagged. They removed most of their admin tags not too long ago.

Ah, I didn't know that Skial had control over the admin tags. Strange that most of the admin tags were removed, but thanks anyway!

If I manage to get my valve trade ban lifted, will I still have any form of tag left on steamrep if I did not have any scamer tags/ reports before the valve ban?

if the valve trade ban is gone, it will be gone from SR as well, needs 2 views of the page after its gone to remove it here if I'm not mistaken.

greetings all...

No answer to ticket from SteamSupport after 45+ days
its been more than that...

i even made this thread before here to take advice:
http://forums.steamrep.com/threads/need-admin-advice-before-submitting-a-ticket-to-valve-steam.93937

yet no avail...
its becoming 3 months that:

no items drop in game,
cannot add cd keys,
cannot trade,
cannot get gifts,
no nothing...
it says my account is locked...
this has happened after someone buying an item from me from community store(dota 2)...

please need some advice i am becoming crazy...

never been in this situation with any other game companies....
please don't close/lock my thread/post let me SPEAK FREELY...
i am not a MURDERER... ;'[

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BTW i provided them with the stuff they asked:
email, username, etc
i just dident took a screenshot and post here cus of security(meh).

an answer came!
but FUK!
its just another COPY PASTE msg:

9 Message by Support Tech **** on Mon, 13th Apr 2015 11:55

Hello Pedram,

Thank you for contacting Steam Support.

We apologize for the delay.

We have found activity in this Steam account related to the trafficking, laundering, or reselling of games or items that were obtained in a fraudulent manner.

Per the Steam Subscriber Agreement, we have locked the account. The account will not be unlocked.

The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/

In addition to violation of contract, activities on the account may violate federal law and state law. If such activities persist, Valve reserves the right to refer the matter to authorities.

..........................................................................................................................................................................................................................................................................

again anotehr robotic answer that dosent claim any HUMAN life in it.....i doubt they even read my tickets...and reasons.....
they dident EXPLAIN shyt to me...i dont even know waht happned to me......what is wrong with my account........and so forth.....
just WTF!

but i answered them back:


10 Message by you on Mon, 13th Apr 2015 16:29

i need to talk to a person not personating a BOT
...copy pasting this massege after almost 2 months is A OUTRAGEOUS
...i am very displeased by this and i need to talk to someone in charge...
my heart is broken cause I DIDENT DO ANYTHING WRONG I AM held by the gun point!

we play alot of games in cybercafes BUT i have that lock thingy on....for security...
but sometimes i think its not even safe...
cause sometimes...you forgot to close your account or you go out for a smoke...
maybe someone did something to my account...

WHAT THE HELL does these:
trafficking, laundering, or reselling of games or items
even mean!?!?

i am not sure anymore on what to tell u guys...cus u all seem like BOTS!
i've been chatting with Blizzard support and they were freaking awesome!
they have LIVE CHAT!
they answer their tickets at least few hours or at most 1day!

i NEED LIVE CHAT OR TELEPHONE CALL...
like other companies...
i need someone to INVESTEGATE my case and let me know that this was just a mistake...
cause there are WAYYYYY too much SPAM links being msged to me...
and my account is getting disconnected several times...
i might be hacked...
i even thought of changing the password...
but my memory is very bad...and my brother helps me with running this account...


not treat me like i am a known murderer...
I DIDEN'T DO ANYTHING WRONG!
your just ASUMMING! as you mentioned several times by your BOT msgs...
i spent WAY too much money on items and games on my account to be treated this way...
to just be called "names, titles" and then boom, locked!

I DIDENT DO ANYTHING ILLIGAL!
there are LAWS!
"Presumption of innocence"
We're Always Innocent Till Proven Guilty
these are HUMAN RIGHTS!
you even break your own rules...

i need to talk to a person in charge not a copy paster...
i waited almost 2months to TALK TO SOMEONE to fix this predicament...
PLEASE TALK TO ME, msg me back i am waiting...

..........................................................................................................................................................................................................................................................................

I AM CLUELESS AND CONFUSED........

buddy........i am sorry but....U R DEAD WRONG.....

u can help...this FORUM or any other place that has ppl that was INVOLVED in so many cases of "mumbo jumbo" CAN HELP!.....

i just want to TALK to someone...from vlave not just getting automated answers...
live chat...anything
at least u ppl could SHARE SOME info.....
it will not KILL u guys to give me a SOLID CLUE on what the hell my problem is CAUSED.......


and dont forget ur SIGNATURE:

"The world will not be destroyed by those who do evil, but by those who ***watch them without doing anything***." Albert Einstein.

BE A MAN OF UR WORD! ;]
i will wait for someone MAN ENOUGH to help me here................unless this forum/website ....what is it for?

THANK U.

(i am angry, sorry)